Last Updated: 9/9/2026
At Karlock Locksmith Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share personal information when you interact with our locksmith services, including through our website, phone calls, SMS communications, and email.
Information We Collect
We collect the following types of personal information:
Contact Information: Your name, phone number, email address, and address when you contact us to schedule locksmith services, request information, or sign up for updates from us.
Service-Related Information: Details about the locksmith services you request, such as descriptions or photos of locks and hardware you provide via SMS or other communication methods.
Communication Data: Records of your communications with us, including text messages, phone calls, and emails, to coordinate service appointments or respond to inquiries.
How We Use Your Information
We use your personal information for the following purposes:
To schedule and coordinate locksmith service appointments, including sending confirmations and reminders.
To communicate with you via SMS about upcoming service calls, such as notifying you of your locksmith’s arrival time or requesting photos of locks and hardware to prepare for the job.
To respond to your inquiries about our services, such as providing information about lock re-keying or hardware replacements.
To send you email communications, including service confirmations, appointment reminders, and — if you sign up for them — periodic newsletter emails with promotions, seasonal safety tips, or service updates.
To improve our services by analyzing communication patterns and service requests to better meet customer needs.
SMS Communications
We use SMS to communicate with customers about upcoming locksmith service calls and to receive information from customers about their service needs. You may opt out of SMS communications at any time by replying “STOP” to any message.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Email Newsletter
If you provide your email address and opt in to receive our newsletter, we will use it to send you periodic emails such as promotions, seasonal locksmith and home-security tips, or updates about our services. We use MailPoet, a WordPress email plugin and sending service provided by Automattic, to manage this list and deliver these emails. You can review MailPoet’s privacy notice at https://www.mailpoet.com/privacy-notice/ for details on how they process this data on our behalf.
Signing up for the newsletter is separate from, and not required for, scheduling a locksmith service — providing your email for an appointment confirmation does not automatically enroll you in marketing emails unless you separately opt in.
Your email address is not sold or shared with third parties for their own marketing purposes. Every newsletter email includes an “unsubscribe” link so you can opt out at any time; you may also unsubscribe by contacting us at info@karlock.com. Opting out of the newsletter does not affect service-related emails (such as appointment confirmations) tied to a job you’ve booked with us.
Your Choices and Rights
SMS Opt-Out: You can opt out of receiving SMS messages by replying “STOP” to any message. After opting out, you will no longer receive SMS communications from us, though we may still contact you via other methods (e.g., phone or email) to coordinate services.
Email Opt-Out: You can unsubscribe from our newsletter at any time using the link in any newsletter email or by contacting us at info@karlock.com.
Access and Correction: You may request access to or correction of your personal information by contacting us at info@karlock.com.
Data Security: We implement reasonable security measures to protect your personal information, such as encrypting sensitive data and limiting access to authorized personnel only.
Accessibility of This Policy
This Privacy Policy is prominently displayed on our website’s web forms where you provide consent for SMS communications and email newsletter sign-up. We also include a link to this Privacy Policy in the footer of every page on our website for easy access.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: info@karlock.com
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date revised accordingly.
By using our services or providing your personal information, you agree to the terms of this Privacy Policy.