Privacy Policy

Last Updated: May 20, 2025

At Karlock Locksmith Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share personal information when you interact with our locksmith services, including through our website, phone calls, and SMS communications.

Information We Collect We collect the following types of personal information:

Contact Information: Your name, phone number, and address when you contact us to schedule locksmith services or request information.

Service-Related Information: Details about the locksmith services you request, such as descriptions or photos of locks and hardware you provide via SMS or other communication methods.

Communication Data: Records of your communications with us, including text messages, phone calls, and emails, to coordinate service appointments or respond to inquiries.

How We Use Your Information We use your personal information for the following purposes:

To schedule and coordinate locksmith service appointments, including sending confirmations and reminders.

To communicate with you via SMS about upcoming service calls, such as notifying you of your locksmith’s arrival time or requesting photos of locks and hardware to prepare for the job.

To respond to your inquiries about our services, such as providing information about lock re-keying or hardware replacements.

To improve our services by analyzing communication patterns and service requests to better meet customer needs.

We use SMS to communicate with customers about upcoming locksmith service calls and to receive information from customers about their service needs. You may opt out of SMS communications at any time by replying “STOP” to any message.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices and Rights:
SMS Opt-Out: You can opt out of receiving SMS messages by replying “STOP” to any message. After opting out, you will no longer receive SMS communications from us, though we may still contact you via other methods (e.g., phone or email) to coordinate services.

Access and Correction: You may request access to or correction of your personal information by contacting us at info@karlock.com

Data Security: We implement reasonable security measures to protect your personal information, such as encrypting sensitive data and limiting access to authorized personnel only.

Accessibility of This Policy This Privacy Policy is prominently displayed on our website’s web forms where you provide consent for SMS communications. We also include a link to this Privacy Policy in the footer of every page on our website for easy access.

Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date revised accordingly.

By using our services or providing your personal information, you agree to the terms of this Privacy Policy.